Privacy policy
PRIVACY POLICY – OLIVIA REED
Last updated: March, 2026
OLIVIA REED operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”).
OLIVIA REED uses Shopify technology to provide the Services.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us.
If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understand this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies, relates to, or can reasonably be linked to you. Personal information does not include anonymised or de-identified data.
Depending on how you interact with the Services, your location, and applicable law, we may collect or process the following categories of personal information:
● Contact details, including name, billing address, shipping address, phone number, and email address.
● Financial information, including payment card details, payment confirmations, transaction details, and payment method information.
● Account information, such as username, password, preferences, and settings.
● Transaction information, including products viewed, added to cart, purchased, returned, exchanged, or cancelled.
● Communications with us, including information you provide when contacting customer support.
● Device information, including IP address, browser type, device identifiers, and network information.
● Usage information, including how and when you interact with or navigate the Services.
Sources of Personal Information
We may collect personal information from the following sources:
● Directly from you, when you create an account, place an order, use the Services, or contact us.
● Automatically, through cookies and similar technologies when you access or use the Services.
● From service providers who collect or process information on our behalf.
● From partners or other third parties, where permitted by applicable law.
How We Use Your Personal Information
We may use your personal information for the following purposes:
● To provide, personalise, and improve the Services, including processing payments, fulfilling orders, managing shipping, returns, and exchanges, maintaining your account, and recommending products.
● Marketing and advertising, such as sending promotional communications and displaying personalised advertisements on our Services or third-party platforms. We comply with the UK Privacy and Electronic Communications Regulations (PECR). You may opt out of marketing communications at any time by using the unsubscribe link or contacting us.
● Security and fraud prevention, including authentication, fraud detection, risk monitoring, and protecting the safety and integrity of our Services.
● Communicating with you, including responding to inquiries and providing customer support.
● Legal compliance, including complying with applicable laws, responding to lawful requests, enforcing our terms and policies, and protecting our rights.
How We Disclose Personal Information
We may disclose your personal information in the following circumstances:
● With Shopify, service providers, and third parties that perform services on our behalf (such as payment processing, analytics, customer support, cloud storage, order fulfilment, and shipping).
● With marketing and advertising partners to deliver promotional content and personalised ads, in accordance with their own privacy policies.
● When you direct us to share information or provide consent.
● With affiliates within our corporate group.
● In connection with a business transaction (such as a merger, acquisition, or insolvency), or to comply with legal obligations, enforce policies, or protect rights and safety.
Legal Basis for Processing Personal Information
Under the UK General Data Protection Regulation (UK GDPR), we rely on the following legal bases to process your personal information:
● Performance of a contract – When processing is necessary to fulfil an order, process payments, deliver products, manage returns, or provide customer support.
● Legitimate interests – When processing is necessary for our legitimate business interests, such as improving our Services, preventing fraud, analysing store performance, and securing our platform, provided those interests are not overridden by your rights and freedoms.
● Consent – When you have given us permission to process your personal information for specific purposes, such as receiving marketing communications. You may withdraw your consent at any time.
● Legal obligation – When we must process your personal information to comply with applicable laws and regulations.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services.
To support and enhance our business, we may use advanced Shopify features that rely on data from your interactions with our store, other merchants, and the Shopify platform.
In these cases, Shopify may act as an independent data controller. For more information, please review Shopify’s Consumer Privacy Policy and visit Shopify’s privacy portal.
Third-Party Websites and Links
The Services may contain links to third-party websites or platforms. We are not responsible for the privacy or security practices of those third parties. We encourage you to review their privacy policies before providing any personal information.
Children’s Data
The Services are not intended for use by children under the age of 16. We do not knowingly collect personal information from children.
Security and Retention of Information
No security measure is perfect or impenetrable, and we cannot guarantee absolute security.
We retain personal information only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our policies.
Your Rights and Choices
If you are located in the United Kingdom or the European Economic Area (EEA), you may have the following rights under applicable data protection laws:
● Right to access your personal information
● Right to request correction of inaccurate information
● Right to request deletion of your personal information
● Right to restrict processing
● Right to object to processing
● Right to data portability
● Right to withdraw consent where processing is based on consent
We will not discriminate against you for exercising your rights. We may need to verify your identity before responding to your request.
Your personal data is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Complaints
If you have concerns about how we handle your personal information, please contact us.
You also have the right to lodge a complaint with the UK supervisory authority:
Information Commissioner's Office (ICO)
https://ico.org.uk
International Transfers
Your personal information may be transferred to and processed in countries outside the United Kingdom.
Where required, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or other legally recognised transfer mechanisms.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. The updated version will be posted on this website with the revised “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
For the purposes of applicable data protection laws, OLIVIA REED is the data controller of your personal information.